Shipping policy

  • I ship worldwide using Royal Mail. UK orders will be sent 2nd class, tracked 48, tracked 24 or ne t day by 1pm. International orders will be sent standard or tracked.
  • UK shipping usually the takes 2-5 working days and international shipping usually takes 5-15 working days. Please ensure you order in plenty of time if you require your order by a certain date. I will not be held responsible for delays during busy periods or customs of your country.
  • During peak times your order may take longer to dispatch. My peak months are January, March, April, July, August, September, November and December. Orders placed around the UK school holidays may take longer to be made and dispatched. Please check my home page for an up to date dispatch time.
  • If your item arrives damaged, please contact me within 5 working days to arrange a replacement. You will need to provide photos with proof of damages. This includes the product and the packaging. Refunds will not be given without proof or the items returned.
  • You are responsible for paying import/customs fees and taxes. Failure to pay or collect your item may result in your item being returned to me. When I receive your order back, I will refund the cost of your items minus the postage.
  • I can only ship to the address provided at the time of purchase. If the wrong address has been given, please contact me immediately to cancel. Once items have been paid for I can not change the address, the order must be cancelled and repurchased. If the items ship before you realise your mistake, lost parcels usually end up returned to the seller. If items come back I will refund the cost of bows minus the original postage. Orders sent to the wrong address due to your mistake will not be compensated.